5 things to avoid with angry customers, important to know Learn exactly what not to do when dealing with upset customers. Things NOT to Do With Upset Customers A couple of months ago I had a small kitchen fire in my home. All is well now…
If you’ve been in business very long, you’ve likely heard it all! You know, the irate customer who is going to sue you over the nineteen dollar product that they claim is bogus; the one tha…
Call center script creation has many pitfalls that can leave your operators and your callers confused. Here are some suggestions for clear communication. Creating a Call Center Script At the beginning of my creative career, I volunteered a…
